UKRN, with the FCA, Ofcom, Ofgem, Ofwat and the Consumer Council for Water, have been working together to develop a set of performance scorecards to measure the customer experience across key sectors. Today we have published our Performance Scorecards Progress Note, setting out where we have got to and how we will be taking this work forward.
Transparent, high quality performance information is an important tool for identifying where consumers are being well-served and where performance needs to improve. In April 2018, the Department for Business, Energy & Industrial Strategy’s Green Paper, Modernising Consumer Markets, proposed that Ofgem, Ofcom, Ofwat and the FCA, through the UK Regulators Network, would develop performance metrics for companies and digital comparison tools operating in their sectors, where relevant.
The progress note summarises the work to date, highlighting the collaborative approach taken across the regulators. It also sets out the next steps for the work, including our intention to publish the first iteration of scorecards by the end of 2019.
For more information on the work please contact the UKRN team on firstname.lastname@example.org