Consumer engagement in regulatory decisions

Our new publication is a guide to how UK regulators involve consumers, hear their views and take their interests into account. It provides a visual overview of how UK regulators and regulated companies engage with consumers in regulatory decisions.

You can view our snapshot infographic here.

Engaging with consumers is central to our work as regulators and we want to be more transparent in our different approaches. Through the UK Regulators Network, we have been exploring how we engage with consumers and bring them into the decisions we make about markets and regulated companies.

Our guide:

  1. Highlights the context for this work and some of the common challenges regulators face;
  2. Visually lays out the structures and level of competition in different sectors;
  3. Shows how each regulator fits into this picture and explains their approach in more detail through individual profiles.

We want this publication to become a reference tool for regulators, government, consumer groups and regulated companies.
You can read our guide here.
For more information contact Sophie Richings.

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