Mental health: exploring opportunities to improve service in regulated sectors

The UK Regulators are committed to ensuring consumers in vulnerable circumstances receive the support they need from providers of essential services. To this end, we came together at Money and Mental Health Policy Institute with various consumer bodies at the

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Making better use of data: identifying customers in vulnerable situations

UKRN blog: Making better use of data: identifying customers in vulnerable situations We are living in an increasingly technologically driven, data rich and digital world.  UK regulators want companies in regulated sectors to harness this data, intelligence and insight to

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Regulators join together to encourage more help for vulnerable customers from energy and water providers

UKRN news release: People who find themselves in vulnerable circumstances, such as those with a long-term illness or a disability, could stand to benefit from greater sharing of non-financial data between their energy and water providers. A report produced by

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Better use of data and information sharing to identify customers in vulnerable situations – August project update

Ofwat and Ofgem, through the UK Regulators Network (UKRN), are working together to explore the potential benefits, opportunities and challenges of sharing data across water and energy, to better identify customers in vulnerable situations. Our work so far has shown

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How can Government and regulators keep up with disruptive innovation? Read the latest blog from the joint UKRN + Policy Exchange roundtable

From drones to blockchain, digital currencies to battery storage, and social networks to e-hailing apps – the emergence of new technologies and business models is changing the face of many product and service markets in the UK and globally. In

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Sharon Darcy’s appointment renewed

The UK Regulators Network have renewed Sharon Darcy’s appointment to the expert advisors’ panel, which also consists of Chris Bolt, Catherine Waddams and James Wardlaw. Sharon Darcy’s contract renewal is effective immediately for a two-year period, until July 2019. The

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New Cost of Capital Annual Update Report

Today we have published our Cost of Capital – Annual Update Report. The purpose of this new information paper, researched and written by the UKRN Cost of Capital Network, is to refresh last year’s report (which came out in March

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Consumer engagement in regulatory decisions

Our new publication is a guide to how UK regulators involve consumers, hear their views and take their interests into account. It provides a visual overview of how UK regulators and regulated companies engage with consumers in regulatory decisions. You

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Data sharing across water and energy to support consumers in vulnerable situations – a project update

The regulators of the UK Regulators Network (UKRN) want to ensure that regulated companies effectively support and meet the needs of those consumers who may find themselves in vulnerable circumstances. Cross-sectoral work with this aim in mind has already taken

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Open letter: exploring data sharing within the energy and water sectors

How can companies better identify the needs of consumers in vulnerable circumstances across the energy and water sectors? Last year UK Regulators Network published a leaflet on free support services available across regulated sectors, to consumers in vulnerable circumstances. Good

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